AI agents for organizations that answer to a regulator
watsonx is IBM's platform for enterprises that need to automate processes with agents without giving up governance, auditability and control over where their data lives. As IBM partners, we implement it alongside the streaming platform your business already runs on.
No commitment · 30 minutes · With a senior architect
- IBM partners
- Governance and auditability with watsonx.governance
- Cloud, hybrid or on-premise
In banking and telco, a correct answer is not enough
An agent that approves a loan, adjusts a charge or settles a complaint makes decisions a regulator can ask you to explain years later. That changes the requirements: you need to know which model answered, on which data, under which version and who approved it.
Traceability that holds up
Every decision is recorded with the model, the version and the data behind it, in a format that withstands an audit.
Control over your data
Deployment in your cloud, in a hybrid environment or inside your own data center, according to what your country's regulation requires.
Model lifecycle
Approval before production, bias and drift monitoring while it runs, and controlled retirement when a model stops earning its place.
Automation with context
Orchestrate connects agents to the processes and systems the organization already uses, instead of creating one more island.
The three layers of watsonx, wired into your operation
Automation, models and governance, connected to the events your business already produces.
watsonx Orchestrate
- Agents that execute business processes
- Skill catalog and integrations
- Orchestration across existing systems
- Assistants for internal teams
watsonx.ai
- Granite models and open models
- Fine-tuning and prompt optimization
- RAG over corporate documentation
- Model evaluation and comparison
watsonx.governance
- Model inventory and factsheets
- Bias, drift and quality monitoring
- Traceability for regulatory audits
- Approval workflows and change control
Integration
- Business events from Confluent
- Connectors to core, CRM and ERP
- Cloud, hybrid or on-premise deployment
- Interoperability with MCP and A2A
Three ways to work with us
From use case assessment to running your agents under full governance.
- 2 to 4 weeks
Assessment and prioritization
We identify which processes benefit from an agent, which ones demand stronger governance and what your regulatory framework requires.
Roadmap and governance model
- 8 to 16 weeks
Governed implementation
We configure Orchestrate, deploy the models on watsonx.ai and leave version control, auditability and monitoring working from day one.
Agents in production with full traceability
- Monthly retainer
Monitoring and compliance
We watch bias, drift and answer quality, and maintain the evidence your risk team or your regulator will ask for.
Monthly governance and performance report
Where governance is not optional
Processes where the agent's decision carries regulatory or contractual consequences.
Complaint handling with evidence
The agent resolves the complaint by querying the right systems and records what it checked and why it decided as it did, which is exactly what the regulator asks for.
Credit decision support
The model is documented, monitored for bias and versioned. When risk policy changes, there is a record of which version applied to each case.
Billing and dispute management
Agents review usage, apply the billing rules and explain the adjustment to the customer, with the traceability a regulator requires.
Claims triage
Claims are classified and routed against auditable criteria, leaving the final call on complex cases to an adjuster.
Automation of regulated internal processes
Procurement, compliance and human resources, where efficiency matters but the evidence trail matters just as much.
What this platform pairs with
Data Streaming with Confluent and IBM
Kafka, Flink and Confluent Cloud, implemented by the team that has been doing it in the region for seven years.
Explore specialtyAgents with Google ADK
Multi-agent systems built with Agent Development Kit and deployed on Vertex AI Agent Engine.
Explore specialtyDo you need agents that can withstand an audit?
Book 30 minutes with a senior architect. We look at your process and the governance requirements that apply. No sales pitch.